Growth Academy – Terms and Conditions

1. Trial Session

1.1. Paid Trial: New students begin with a paid trial session. The trial is a single lesson at the standard per-session rate. This fee covers the lesson provided and is non-refundable.

1.2. Automatic Enrolment: The trial session carries no initial commitment. However, to ensure a seamless transition into the term, enrolment in regular classes is automatic following the trial session.

To Continue: No action is required. A one-off enrolment fee of $55 will be charged, and regular billing for the term will commence automatically.

To Discontinue: If you do not wish to continue, you must notify Growth Academy via email prior to the start of the next scheduled session to cancel the automatic enrolment and prevent further charges.

2. Enrolment & Fees

Upon enrolment, a one-off, non-refundable enrolment fee of $55 applies to all new students. Payment must be made to secure enrolment. Fees are subject to change with 30 days' written notice. Any changes will take effect at the commencement of the next term.

3. Attendance & Make-up Lesson Policy

3.1. Commitment: Students are expected to attend all enrolled classes. Growth Academy does not provide refunds or fee credits for missed classes due to school work, social events, or minor illness.

3.2. Marking Absences: To be eligible for a make-up lesson, you must notify Growth Academy of an absence via Email no later than 2 hours prior to the scheduled class start time. Any notification received less than 2 hours before class, or failure to notify (No Show), will result in the lesson being forfeited.

3.3. Make-up Lessons:

• Eligible students are permitted a maximum of two (2) make-up lessons per term.
• Make-up lessons are subject to class availability and are not guaranteed.
• Make-up lessons must be completed within the same term as the absence and cannot be "carried over" to future terms or used to reduce future fees.
• Once a make-up lesson is booked, it cannot be rescheduled. If missed, it is forfeited.

3.4. Class Changes: Permanent class changes are not permitted after the second week of the term, except where approved by management in exceptional circumstances.

4. Class Viability & Management Rights

Growth Academy group classes are structured and priced based on a minimum of 3 students. To ensure educational and financial viability, Management reserves the right to:

• Merge Classes: Combine smaller groups into a single session if attendance consistently falls below 3 students.
• Modify Duration: If only one student is present for a group class, Management may, at its discretion, provide a shortened "intensive" private session (e.g., 45 minutes instead of 60) or reschedule the student.
• Cancel/Reschedule: If a class becomes non-viable, parents will be offered an alternative time slot or a pro-rata refund for the remaining lessons.

5. Student Expectations & Commitment

5.1. Preparation: Students must come prepared with all books and necessary stationery.

5.2. Homework: We reserve the right to cancel a student's enrolment if homework is not submitted for three or more weeks within a term (a single written warning will be provided).

5.3. Disenrolment Risk: Students who miss three or more classes within a term without prior notification (as per Section 3.2) may be disenrolled without refund for the remainder of the term.

6. Behaviour & Safety

• Dress Code: Clean, appropriate attire and closed-toe shoes are required.
• Mobile Phones: Must be switched off or on silent and are not permitted during class.
• Disciplinary Action: Disruptive, abusive, or unsafe behavior will result in a warning. Persistent issues will lead to cancellation of enrolment without refund.

7. Refund Policy & Results Guarantee

7.1. Growth Academy Results Guarantee

If a child completes our 10-week term and does not demonstrate measurable improvement (higher percentage score on the final assessment vs. initial diagnostic), we will refund the term fee (excl. enrolment fee).

• Conditions: The student must have attended all 10 lessons (or attended approved make-ups), completed all homework, and participated in both assessments.
• High-Achiever Exception: For students scoring 90%+ on initial diagnostics, improvement is assessed by the Academic Head based on skill mastery.

7.2. General Cancellations: A full refund of term fees (minus the enrolment fee) is available if requested in writing before the first lesson of term. Once the term commences, fees are non-refundable.

8. Payments & Direct Debit

8.1. Arrears: Any outstanding fees must be paid in full prior to attending lessons. Access to make-up lessons is strictly prohibited if the account is in arrears. Growth Academy reserves the right to suspend students from classes until the account is current.

8.2. Processing Fees: You accept liability for the following third-party fees:

• $0.88 per bank transaction / $0.88 + 1.87% per credit card transaction.
• $5.50 per dishonour (failed payment).
• $0.35 per debit reminder.

9. Resources & Intellectual Property

All resources provided are the intellectual property of Growth Academy. Reproduction, digital sharing, or commercial distribution is strictly prohibited.

10. Medical Emergencies & Disclosure

Parents must disclose all medical conditions/allergies at enrolment. In emergencies, staff are authorized to seek medical attention (including ambulances) at the parent's expense.

11. Liability & Indemnity

Growth Academy excludes all liability for personal injury, loss, or damage to personal property on the premises. Parents agree to indemnify Growth Academy against claims arising from the student's failure to comply with these terms.

12. Force Majeure

If physical premises must close (e.g., pandemics, weather), lessons will transition to an online platform. Fees remain payable as the service is being provided in an alternate format.

13. Marketing & Privacy

Personal details are kept confidential. Marketing use of photos/results is strictly opt-in via the enrolment form and can be withdrawn at any time.

14. Dispute Resolution & Governing Law

Disputes must be raised in writing. Parties agree to attempt mediation before legal proceedings. These terms are governed by the laws of New South Wales, Australia.

15. Declaration

By enrolling, you agree to abide by these Terms and the Growth Academy Code of Conduct. Material changes to these terms will be communicated via email 14 days before taking effect.