Most frequent questions and answers
You can enrol directly on our website through our online enrolment process. During this process, we’ll ask you a few simple questions and recommend a learning program to suit your needs. If you have any questions, you can contact our Learning Advisors on 0414862768 or [email protected]
Yes. Our Education Team maps all our content to the Australian Curriculum. All content is relevant to your child’s school syllabus and what they’re covering in the classroom.
Yes. During your child’s first online session your tutor will gauge their level of skills and knowledge and identify any strengths and weaknesses they have. We then customise a personalised learning plan for the student, tailored to their areas of need. This plan is updated after every learning session.
You don’t need any special software or downloads for your Online Learning tutoring sessions, just a laptop or computer with an internet connection, audio and a web cam. We provide everything else. The sessions are always live, in real time and interactive.
The online platform runs on Windows or Mac desktop and laptop computers. In addition, a mouse, camera, microphone and speaker are required. A digital pen may also be useful. Our platform does work on mobile devices, however, it is highly recommended to use a PC.
When you enrol, we’ll send you a link to our learning platform, and run some tests to make sure everything’s working before your first online session.
Minimum system requirements for running the online classes:
Windows 10 (Windows 10, 8.1, 8, or 7)
1 GHz processor
Firefox – Latest version
Chrome – Latest version
Mac OS X 10.9
1 GHz Intel processor (Core 2 Duo)
1 GB RAM
Firefox – Latest version
Chrome – Latest version
Generally, children of all ages respond very well working with their personal tutor on our online platform as most of them already use similar the technology at school. Our personalised approach and regular reporting after each session provide students (and parents) with confidence.
In most cases, it’s even better! In addition to high quality tutors, live online face-to-face sessions and personalised content, our A.I platform measures every interaction we have with a student – ensuring a consistent, quality experience for our students. Access to regular reports and video recordings means you’re always across your child’s progress. You also have flexibility and control over when you have your tutoring sessions.
Every tutoring session is designed to be very interactive with their private expert tutor guiding the student through theory, worked examples and practice questions. Integrated video and audio communication is two way, which is the most effective method of learning. Our tutoring platform encourages high levels of engagement and focus for children of all ages.
We offer 1-to-1, and small group tutoring. You have the option to choose which mode best suits your child’s needs.
Yes, you can start by committing only to two sessions. But keep in mind that a reasonable part of the first session revolves around getting to know your tutor, introducing the platform and learning content, and your tutor understanding your needs. The first session is less content intensive than subsequent sessions, hence students should do at least two sessions to start with. If you are unhappy or decide this is not for you after the first two sessions, we are happy to provide a full refund.
We highly recommend students not to miss any class to take maximum benefit from our classes. Since most classes prepare students well ahead of their school syllabus, missing a class will result in students falling behind their peers. We are serious about results and want the best for your child and as a condition of enrolment, students who miss more than two classes per term will be disenrolled and their position will be given to a student on the waiting list.
In the case that a student is sick, Step Ahead Coaching must be notified before class by SMS or phone. Step Ahead Coaching may be able to organize a makeup lesson. Due to the scheduling and structure of classes, a makeup lesson may or may not be allocated in normal class times.
Contact our Customer Care team on 0414862768 or [email protected]
Each and every Step Ahead Tutor goes through a thorough and extensive training program. They’re not just picked just because of their results. They’re chosen for their character.
Our Tutors are passionate and vibrant people who always keep their students’ welfare in mind. With these elements combined, they are able to give students a unique experience which makes their learning truly memorable.
We aim to book the same Step Ahead tutor for each session your child has. If your tutor is on leave or your availability changes, we’ll match you with another suitable tutor and update them on your child’s progress. We keep in touch regularly to discuss your tutor preferences, and any potential changes.
Payments are made online, via monthly direct debit.